Getting Support from Zitcha

Sometimes even the best platforms need a little more explaining and that’s where we come in.
The Zitcha Support Team is here to keep your retail media engine running smoothly. From troubleshooting small issues to making sure your campaigns go live without a hitch, our team’s goal is simple: help you get back to doing your best work, fast.

How We Help

Think of us as your behind-the-scenes crew ready to jump in when you need a hand.

We help with things like:

Answering platform or setup questions
Investigating bugs or unexpected behaviour
Guiding you through campaign setup or delivery questions
Making sure data and reporting look as expected

If it’s Zitcha-related, we’ll either fix it or find the person who can.

How to Reach Us

You can connect with us however suits you best:

Method	How to Access	Best For
💬 Live Chat	Click the Help icon in the bottom-right corner of Zitcha	Quick questions or real-time guidance while you’re in the platform
📧 Email	[email protected]	Anything that needs follow-up, screenshots, or a bit more detail

No matter how you reach out, you’ll always get a real person on the other end — not a bot.

When We’re Around

We’re online and ready to help Monday to Friday, 9am–6pm (local time). If something urgent comes up outside those hours, just log a ticket or send an email — we’ll pick it up as soon as possible.

Quick Tips for Faster Help

A few small things make a big difference:

Include your Plan ID or Campaign Name if your question relates to a specific campaign.
Add a screenshot or short description of what you were doing.
Let us know if it’s urgent or blocking a live campaign — we’ll prioritise it.

Retail media moves fast, and we get that.
Our support isn’t just about fixing things it’s about helping you stay confident, informed, and in control of your network. When something’s off, we’ll help get it back on track so you can focus on growth, not glitches.